Popora Support

Help for stores using Popora on Shopify: install it, add a game to your store, and fix common issues.

Get started

Sign in to your Popora dashboard, open Shopify, enter your .myshopify.com address and click Install on Shopify. Approve the app in Shopify.
In the dashboard create a campaign, add a game and its prizes. For a prize, set the Discount % and, if you want, a Maximum discount in your store's currency.
In Shopify open Online Store → Themes → Customize, click Add section → Apps → Popora Games, and paste the game link (dashboard → Games → Copy link). To let shoppers choose between your games, paste the games list link instead (your site address followed by /play).
Save the theme, then play once yourself to check the coupon works at checkout.

Common questions

The game is not showing, or says “Coming Soon”.

A game is shown only when its campaign is active and the game has at least one active prize with a quantity above zero. Check the campaign and the prize quantities in the dashboard.

The verification email did not arrive.

Ask the player to check their spam folder and request a new code. Codes expire after 5 minutes and a few codes per 10 minutes are allowed per email.

The discount code is rejected at checkout.

Each code works once. If “only the winner can use the coupon” is on, the shopper must check out with the same email they played with. The maximum discount applies only when it is in your store's currency.

“Daily attempts limit reached”.

Each email has a limited number of plays per game per day. You can change this in the dashboard under Game Settings.

How do I uninstall?

In Shopify go to Settings → Apps, open Popora and choose Delete. Discount codes already created stay in your store until you delete them in Discounts.

Contact us

Email support@globalworkshub.com with your store address and a short description of the problem (a screenshot helps).